Privacy Policy

Last Updated: March 25, 2022

The Hostel Group is committed to protecting your privacy when you visit our site. You can access Thehostelgroup.com and browse our site without disclosing any of your personal data.

Disclosure of Information
The Hostel Group will not sell, trade, or rent your personal information to others. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. We may use IP addresses to compile and provide aggregate statistics about our visitors, traffic patterns, and administer the site. This statistical information may also be related to third parties, but these statistics will not include any personally identifying information, track userís movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. We collect only the personal data that you may volunteer while using our services. We do not collect information about our visitors from other sources, such as public records or bodies, or private organizations.

If you do not want to have your information used in this way, send an e-mail message containing your name and email address to hayden.jauregui@thehostelgroup.com. The Hostel Group may release account information when such release is reasonably necessary to comply with the law; enforce the terms of any of our user agreements; or protect the rights, property, and safety of The Hostel Group, the users of its site, or others.

Our Commitment to Children’s Privacy
Protecting the privacy of the very young is important to us. For that reason, we do not collect or maintain information at our sites from those we actually know are under 18, and no part of our site is structured to attract anyone under 18.

External Web Sites
Please note that The Hostel Group contains links to other web sites. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage our users to be aware that when they leave our site that you read the privacy statements of each web site that might collect personally identifying information.

What we collect and store
While you visit our site, we’ll track:
Products and subscriptions you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Information shared with our payment provider to process payments includes:
Name
Email
Address
Phone
City/State/Zip/Country
Unique payment identifier
IP Address
Payment provider identifier


When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our site
Comply with any legal obligations we have, such as calculating taxes
Improve our site offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Site Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

This privacy statement applies solely to information collected by The Hostel Group. If you have any questions or concerns about our privacy policy, please contact: hayden.jauregui@thehostelgroup.com